Our experts are ready to assist you quickly with professional advice and practical support. We also offer on-site support and service deployment whenever required.
For urgent matters, we are available on weekends and public holidays from 08:00 AM to 06:00 PM via our premium service hotline +43 900 545300 (€3.64/min).
SUPPORT TICKET
Fault analysis & troubleshooting (remote)
Configuration / parameterization
Software / firmware updates & releases
Commissioning support (remote)
Log files / diagnostics, documentation and operation
+43 7229 90201-0
Mon – Thu from 07:00 AM – 04:00 PM, Fri 07:00 AM – 01:00 PM
(MEZ/UTC+1 MESZ/UTC+2)
EMERGENCY SUPPORT
ON-CALL SERVICE
WEEKENDS
Critical fault / system failure
Safety-relevant failure
Immediate actions / workarounds
+43 900 545300
For urgent matters, we are also available on weekends and public holidays from 8:00 AM to 6:00 PM via our premium service hotline (€3.64/min).